Shipping policy

Last updated: 2026-11-06

Thank you for shopping with Polygia Jewelry. This policy explains how we make and ship your order, what it costs, and what to expect after you buy.

Made to order

Except where a product page says otherwise, Polygia pieces are made to order. We start production after your order is confirmed so we can reduce waste and keep craftsmanship consistent.

Production times

Standard production: approximately 21 business days
Rush production: approximately 14 business days (when offered on the product or at checkout)
Silver and platinum pieces may require additional production time beyond the timelines above

Production times begin after order confirmation (and after any required custom details, such as engraving text or custom sizing, are complete).

Shipping times (after production)

Estimated transit times begin once your order ships:

United States: typically 3–5 business days
International: typically 5–10 business days

Delivery times are estimates, not guarantees. Carrier delays, weather, customs, and other events outside our control can affect arrival.

Shipping methods & costs

Available methods and costs are shown at checkout based on destination, order weight, and method. Free standard shipping may apply on selected orders when displayed at checkout.

Destinations

We currently ship to the destinations offered at checkout. International orders may be subject to customs duties, import taxes, fees, and customs delays. Any charges collected at checkout will be shown before you complete your purchase; charges assessed by your local customs authority may be due on delivery.

Tracking

When your order ships, we email a confirmation with a tracking number and link when the carrier provides one. Tracking can take time to update after you receive the email.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need a correction. We may not be able to change the address after the order has entered production or left our workshop.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us with your order number. We will help you work with the carrier and, where appropriate, arrange a repair, replacement, or refund under our Refund policy.